Revenue Operations Manager Overview We’re looking for a Revenue Operations Manager to play a pivotal role in driving sustainable growth across a multi-business Group. Sitting at the intersection of Business Development, Marketing, Operations, Onboarding and Finance, you’ll ensure that processes, systems, data and reporting provide a single source of truth for commercial performance.
You’ll take ownership of the Group’s CRM platform, driving adoption, data governance and process excellence, while delivering the insight, forecasting and operational rigour needed to support an ambitious growth strategy. This is a highly collaborative role combining commercial insight, process improvement, technology optimisation and operational leadership to improve conversion, streamline client journeys and maximise revenue performance.
Key Responsibilities
Revenue Performance & Forecasting Own the integrity and accuracy of sales pipeline reporting and revenue forecasting across the Group. Partner with Business Development, Operations and Finance to provide reliable revenue visibility and support strategic decision-making. Analyse trends across the customer journey, identifying opportunities to improve lead conversion, win rates and revenue growth.
Deliver regular commercial insights, performance analysis and recommendations to senior leadership. CRM & Data Governance Own the Group’s CRM platform, ensuring it remains a trusted source of information for business development, reporting and operational decision-making. Maintain data quality through effective governance, validation rules, process controls and regular auditing.
Drive CRM adoption and compliance through training, reporting, governance and continuous improvement initiatives. Manage CRM configuration, enhancements and integrations across the wider Go-To-Market technology stack. Reporting & Business Intelligence Develop and maintain dashboards, reports and performance scorecards that provide actionable commercial insight.
Monitor key performance indicators, including pipeline health, conversion rates, forecast accuracy, revenue growth and sales activity. Support leadership teams with analytical insights, business trends and strategic recommendations.
Process
Optimisation & Automation Map and improve end-to-end commercial processes, identifying inefficiencies, bottlenecks and opportunities for automation. Implement system and workflow improvements to reduce manual activity, improve service delivery and enhance data quality. Collaborate with operational teams to ensure commercial and operational processes remain aligned as the business scales.
Business Development & Onboarding Alignment Connect Business Development, Onboarding and Operations teams to ensure a seamless transition from prospect to client. Manage customer handovers, ensuring the complete, accurate and timely transfer of client information and commercial context. Identify opportunities to improve the client onboarding experience and remove friction from internal processes.
Acquisition Integration Support the integration of newly acquired businesses into the Group’s CRM platform and associated commercial processes. Establish consistent data standards, reporting structures and operational workflows across acquired businesses. Work closely with integration teams to accelerate adoption of Group systems, processes and best practices. Experience &
Skills
The ideal candidate will: Have experience in Revenue Operations, Commercial Operations, Sales Operations, Business Intelligence or a similar analytical and operational role. Demonstrate strong commercial awareness and the ability to translate data into practical business insight. Possess advanced Excel and reporting skills, alongside experience with CRM and Business Intelligence platforms.
Have experience building dashboards, performance reports and forecasting models. Be passionate about process improvement, automation and operational excellence. Have the confidence to engage with stakeholders at all levels and influence change across an organisation. Be able to simplify complex information and present clear recommendations to senior leadership. Thrive in a fast-paced, growth-focused environment where collaboration and continuous improvement are valued.
What Success Looks Like
The CRM becomes a trusted source of commercial and operational insight. Leadership teams have clear visibility of pipeline performance and future revenue. Opportunities move more effectively through the sales and onboarding journey. Newly acquired businesses integrate quickly into Group processes and systems. The Group continues to scale efficiently while maintaining an exceptional client experience.
Benefits
Generous holiday allowance, including an additional day off for your birthday. Volunteer day. Holiday purchase scheme. Flexible hybrid working. Tailored learning and development. Company pension. Salary sacrifice car scheme. Health MOTs. Mental health support. Wellbeing, social and community events throughout the year.